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Cisco Jabber for Windows and Mac: Enterprise Collaboration Made Simple Data Sheet

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The Cisco Jabber ® client is a unified communications application that lets you be more productive from anywhere on a broad array of devices. Find the right people, see if and how they are available, and collaborate using your preferred method.

Today’s global, distributed work environment has resulted in significant challenges for workers, making it harder to connect with the right people, and significantly increasing the quantity and modes of communications. Organizations of all sizes are striving to improve communications in order to retain customers, compete for new business, control costs, and grow their business globally.

The Cisco Jabber client streamlines communications and enhances productivity by unifying presence, messaging, video, voice, voice messaging, screen sharing, and conferencing capabilities securely into one client on your desktop. Cisco Jabber for Mac and Cisco Jabber for Windows deliver highly secure, clear, and reliable communications. They offer flexible deployment models, are built on open standards, and integrate with commonly used desktop applications. With the Cisco Jabber client, you can communicate and collaborate effectively from anywhere you have an Internet connection (Figures 1 and 2).

Cisco Jabber for Mac

Cisco Jabber for Windows

Reduce communication delays with presence and contact information

The Cisco Jabber client enables you to see the availability of co-workers and colleagues within and outside your organization. You can immediately see who is offline, available, away, on a call, or in a do-not-disturb state. You can create customized availability states, such as “in a customer meeting,” to provide added context. Contact cards provide additional contact information and multiple options for initiating communications. These capabilities help reduce communication delays and can result in faster decision making and enhanced productivity.

Quickly communicate with borderless, enterprise-class messaging

Messaging is an important communication option that lets you efficiently interact in today’s multitasking business environment. The Cisco Jabber supports a choice of enterprise-class messaging services based on your organization’s requirements.

The solution can provide personal chat, group chat, persistent chat rooms and team spaces based on your choice of messaging platforms. This allows you to quickly connect with your business colleagues. Chat history/persistence and server-based logging capabilities allow you to view the content of prior chats and to store messages for convenience, compliance, and regulatory purposes.

Messaging is integrated with other communication capabilities, so you can simply move between chats, audio conversations, and web conferences. You can even share presence and send messages to people outside your organization who may not be using Cisco Jabber. The enterprise-class messaging capabilities of the Cisco Jabber client provide more efficient, highly secure, flexible, and borderless collaboration.

Bring business-class IP telephony to the desktop

The Cisco Jabber client delivers business-quality voice and video to your desktop. Powered by the market-leading Cisco ® Unified Communications Manager (UCM) call-control solution, it is a soft phone with wideband and high-fidelity audio; standards-based, full high-definition video (1080p); desk phone control features; and support for up to eight lines with multiline technology. These features mean that high-quality and high-availability voice and video telephony is available at all locations and to users’ desk phones, soft clients, and mobile devices. The Cisco Jabber solution makes voice communications simple, clear, and reliable (Figure 3).

High-definition video with integrated audio controls

Accelerate team performance with multiparty conferencing and collaboration

The Cisco Jabber client provides for smooth escalation to desktop sharing or multiparty conferencing and collaboration solutions. You can instantly share documents and expand chats and conversations to multiparty voice, video, and web conferencing. Cisco Jabber can support cloud-based Webex ® meetings, or on-premises Cisco Meeting Server meetings.

Collaborate from common business applications

You can access the capabilities of the Cisco Jabber client from common desktop applications such as Microsoft Outlook, including presence and click-to-communicate (instant message and audio and video calling) capabilities. Within Microsoft Outlook, you can use the Microsoft contact card click to-communicate icons directly from within the application to save time and streamline workflows. You can view user availability and initiate communications such as personal and group voice, video, and chat sessions without having to switch between applications.

Table 1 outlines the features and benefits of Cisco Jabber 12.9.

Table 1. Features and benefits

Use a single, intuitive interface for instant messaging with individuals and groups, IP telephony, soft-phone voice and video, visual voicemail, voice and web conferencing, desktop sharing, communication history, and integrated directories.

View real-time availability of co-workers and colleagues within and outside the enterprise network.

Enterprise XMPP messaging

Chat in real time using instant messaging to save time and reduce phone tag. Several chat modes are supported, including:

Cisco Webex Teams and Jabber Interoperability 2

Enables basic messaging between Cisco Webex Teams and Cisco Jabber clients. Supported for users with access to the Cisco Webex Messenger ™ service.

Look up contacts quickly. Predictive search provides suggestions for you as you type in a search query and indexes your Cisco Jabber contact list, recent contacts, personal Outlook contacts, Mac address book, and company directory.

Choose the right communication tool for your situation. Escalate from a chat to an audio or video call, desktop share, or web meeting. Media escalations are as easy as clicking a button.

Communicate ideas quickly by instantly sharing what is on your screen. With the Cisco Jabber application, you can share your screen with other Cisco Jabber users as well as with standards-based video endpoints from Cisco and third parties. Remotely control another Windows desktop using Cisco Jabber for Windows.

Integrated enterprise calling

Exchange ideas face to face by using the Cisco Jabber solution as a soft phone, or you can choose to control your Cisco IP desk phone.

Initiate multiparty voice and video meetings.

Far End Camera Control

Control cameras support remote control. Users can zoom, pan, and tilt the camera.

Visual voice message access

Send, forward, reply to, view, play back, and delete voice messages from Cisco Unity ® Connection.

Mac OS X integration

Built for Mac OS X, the Cisco Jabber for Mac client provides a host of integrations for an immersive experience on the Mac, including:

Microsoft Outlook integration

See user availability and click to initiate chat sessions or voice and video calls, or save chat to an Outlook folder directly from Microsoft Outlook.

Cisco Jabber for Windows supports:

Cisco Jabber for Mac supports:

Secure mobile and remote access

We offer our customers deployment options to access the Cisco Jabber application outside the corporate network.

Cisco Expressway for Mobile and Remote Access provides service-level access controls for Cisco Jabber desktop and mobile clients.

Instant messaging communications are encrypted, using up to 256-bit Advanced Encryption Standard (AES) encryption and Transport Layer Security/Secure Sockets Layer (TLS/SSL) connections. Signaling and media are also encrypted.

SSO allows users to securely access all Cisco Jabber services without being prompted to log in to each of them separately. The Cisco Jabber application uses authentication performed by the corporate identity provider. The identity provider can control the authentication experience for Cisco Jabber users, for example, by prompting users for their enterprise username and password once when the Cisco Jabber application is first run and by specifying the length of time a user is authorized to use Cisco Jabber services.

The Cisco Jabber application uses the Security Assertion Markup Language (SAML), which is an XML-based, open-standard data format that enables access to a defined set of Cisco services transparently, after verifying credentials with an identity provider. SAML SSO can be enabled for Cisco Webex Messaging, Cisco Unified Communications Manager, and Cisco Unity Connection. SSO is deployed for use with Cisco Jabber clients using service discovery.

Enterprise policy management

Set granular policies to determine which features and capabilities can or cannot be accessed by your Cisco Jabber end users.

Flexible deployment models

Cisco Jabber can be deployed on premises or in the cloud, offering IT departments the flexibility to choose the model that best suits their business. In addition, the Cisco Jabber application can be deployed in the following modes:

Instant messaging-only mode

You can use the Cisco Jabber application for instant messaging and presence capabilities without enabling phone services for deployments that do not have access to Cisco Unified Communications Manager.

You can use the Cisco Jabber application as a phone-only client without the instant messaging and presence service on your mobile device. In this mode, Cisco Jabber turns your mobile device into a full-featured Cisco unified IP phone with video capability.

Phone mode with contacts

Deploy Cisco Jabber as a phone-only client without instant messaging but with a contact list that is maintained by Cisco Unified Communications Manager Instant Messaging and Presence Service. Optionally, enable contacts for presence.

Full unified communications mode

Full unified communications mode enables all Cisco Jabber capabilities, including instant messaging and presence, voice and video, and visual voicemail.

Bulgarian, Catalan, Chinese (China), Chinese (Taiwan), Croatian, Czech, Danish, Dutch, English, Finnish, French (France), German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Slovak, Slovenian, Spanish (Spain), Swedish, Thai, and Turkish.

Table 2 outlines system requirements for the Cisco Jabber for Mac client, and Table 3 outlines system requirements for the Cisco Jabber for Windows client.

Table 2. Cisco Jabber for Mac system requirements

300 MB of available disk space

Intel Core 2 Duo or later processors in any of the following Apple hardware: